|Frequently Asked Questions:|
1. To Setup and Use a Web Account
1. How do I get started?
2. Once the Permit Application Form is on the screen, What do I need to look for first?
You should check to see that your company name in the "Issue To" and "Charge To" fields. The "Issue To" field can be changed, if you are ordering the permit for another company, but the "Charged To" cannot . If you need to change the "Issue To" field, it is critical that new account number be correct. If you have the wrong number or make a mistake when you enter it, the permit will be issued to the wrong customer or rejected because there is no customer with that account number.
3. After Submitting the application, What happens next?
Once your application is submitted, it will be reviewed by a member of the Truck Permit Office staff, any necessary changes will be made, a permit number will be assigned and an official copy of the finished permit will be sent to the fax number you provided with your Web Account application. Next, unless you are using an a-form or c-form as your official permit (see number 2 above) and not the fax copy, you should always attach the latest revision of the "Supplement to Oversize and Overweight Permits" (can be downloaded from the Weights and Standards PERMITS page and reproduced as needed) to the fax copy of your permit. If there are any problems with your application, you will receive an e-mail message instructing you to contact the Permit Office. The new Internet Hotline number (225-377-7113) can be used for this purpose. Please note that this number should not be used for call-in permits.
4. Do I have to be a charge customer? Must I fill out and use a blank permit form to order an Internet permit.
No, you do not have to a charge customer to apply for permits via the Internet. However, if you are not a charge customer, you can purchase permits for oversize only and you must use a Prepaid Oversize ("A") form to apply (NOTE: For more information on using Prepaid Oversize Permits for Internet applications, see the Truck Permits, under memo's web page). Charge customers may use a control ("C") form. However, it’s actually best not to use a form, unless your driver is in the field and does not have access to a fax machine. In those cases, simply apply for your permit through the Web, supplying the number on the form the driver has. When you receive the fax copy of your permit, just give the driver the permit number and issuing official to note on his form. NOTE: It is very important that you also pass along any changes to the permit information that may have been made by the permit office (Ex: route revisions). If you have already filled out the form, these changes should be made on the form itself and the issuing official’s initials noted beside each.
5. What are the main things to keep in mind when I’m entering permit application information?
6. What types of permits can be issued through Internet and are there any that do not need to be reviewed ?
11. To Setup a Charge Account